THROUGH BETTER HEALTH.
9730 S. Western Ave., Suite 225
Evergreen Park, IL 60805
10260 W. 191st St., Suite 100
Mokena, IL 60448
Family First Medical Group’s office hours are subject to change based on the physician’s call schedule. Please check our office and phone hours under each location. We forward our phones in the evening to our answering service by 5:00 p.m.
Preparing for your visit
We work hard to accommodate our patients with appointments that fit into their busy lives. Please arrive 15 minutes prior to your scheduled appointment to allow time for you to complete any required forms and give us updated insurance or contact information. If you arrive very early for your appointment, we will try to see you sooner if possible. If you are more than 30 minutes late for your appointment, you may be asked to reschedule. Patients who routinely miss appointments may be discharged from the practice.
Copying of medical records
We will provide you with a copy of your records after we receive a valid signed request. There is a charge for copying records which complies with the State of Illinois fee schedule. We will inform you of these charges. Please allow a minimum of 72 hours to process your copy request.
Completion of forms
We understand that on occasion patients may need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We try to complete many of these requests immediately. We ask our patients to fill in as much information as possible before giving us the forms. Please allow a minimum of 72 hours for forms to be completed.
In order for us to provide you with the best possible service please read our financial policy by clicking on the link listed below.
Emergency calls after hours must be made to the main phone number, 708-572-7575. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.
Requests for prescription refills will be processed Monday to Friday during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office. You do not need to call our office. Please allow a minimum of 72 hours to process your request.
Scheduling annual exams
We schedule annual exams by following the guidelines set by most major insurance companies. These guidelines state that annual well woman exams should be done one year and one day after the previous annual was done to guarantee payment.
It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone or mail of abnormal results. It is our policy to not leave abnormal test results on a patient’s voice mail. Patients will be notified of normal test results by patient portal, text message, email, or phone. You may contact our office at any time to verify normal or abnormal test results.
Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.
No-show policy for your appointment
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours in advance you will be charged a twenty-five dollar ($25) fee; this will not be covered by your insurance company.
Account balances we will require that patients with self-pay balances do pay their account balances to zero (0) prior to receiving further services by our practice. Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a billing representative with whom they can review their account and concerns. Patients with balances over $100 must make payment arrangements prior to future appointments being made.
We are contracted with most major insurance plans. However, it is the patient’s responsibility to check with their insurance company to determine if we are contracted providers and verify eligibility and benefits. Please call our office if you need assistance.
Co-pays and past-due balances
We will collect all co-payments and past due balances at the time of service. If you are unable to make payment at the time of service, we will reschedule your appointment.
We are not accepting any Medicaid patients.
Payment is due in full at the time of service.
We are proud to be the most dedicated (and friendliest … if we do say so ourselves) healthcare staff in Chicago’s southwest neighborhoods.
We’re looking forward to seeing you soon!