What to expect at your visit with Family First Medical Group
Family First Medical Group’s office hours are subject to change based on the physician’s call schedule.
Preparing for your visit
We work hard to accommodate our patients with appointments that fit into their busy lives. Please try to arrive 15 minutes prior to your scheduled appointment to allow time for you to complete any required forms and give us updated insurance or contact information. If you arrive early for your appointment, we will try to see you sooner if possible. If you are more than 30 minutes late for your appointment, you may be asked to reschedule. Patients who often miss appointments may be discharged from the practice.
Copying of medical records
We will provide you with a copy of your medical records after we receive a valid signed request. We do charge for copying records which complies with the State of Illinois fee schedule. We will inform you of these charges. Please allow us at least 72 hours to process your copy request.
Completion of forms
Sometimes patients need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We aim to complete most of these requests immediately. We ask our patients to fill in as much information as possible before giving us the forms. Please allow us at least 72 hours for forms to be completed.
Note: A fee for processing some forms or for re-processing lost or incorrect forms.
Office Policies & Procedures
Emergency calls after hours must be made to the main phone number. After-hours calls are forwarded to our answering service, which will page the physician on-call.
Requests for prescription refills are processed Monday-Friday. If you have been into our office within the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask to fax a refill authorization to our office. You do not need to call our office. Please allow us at least 72 hours to process your request.
Scheduling annual exams
We set our annual exams by the guidelines set by most major insurance companies. These guidelines state that annual well woman exams should be done yearly and one day after the previous annual was done.
Please provide us with current contact information. Tests ordered by our providers are tracked in-office and you will be notified by phone or mail if any results are abnormal. It is our policy to not leave abnormal test results on a patient’s voice mail. Patients will also be notified if test results come out normal. If this is the case, you will be sent a message through our patient portal, a text message, email, or phone call. You may contact our office at any time to verify normal or abnormal test results.
Patient confidentiality laws limit us on who we can release information to. These laws are in place to protect you and your confidential health information.
No-show policy for your appointment
If appointments are not cancelled within 24 hours, you will be charged a twenty-five dollar ($25) fee; this will not be covered insurance.
We ask that patients with self-pay balances should pay their account balances to zero (0) before receiving further services by our practice. Patients who have any questions about their bills or who would like to discuss payment plan options may call and ask to speak to a billing representative who can help review your account and any concerns. Patients with pending balances over $100 must make a payment arrangement before any future appointments are made.